Privacy Policy

Last updated 11 November 2026

This policy explains how Precision Carpets, based in Osborne Park, WA ("we", "us") collects and handles your personal information when you use precisioncarpets.com.au or contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• When you send an enquiry: your first name, last name, email address and message.
• When you call, text or email us: whatever you choose to tell us.
• When you browse the site: standard technical information such as your device, browser, the pages you visit and how you arrived, collected through cookies and similar tools (listed below).

You don't have to give us your details, but without them we can't reply to your enquiry or quote on your job.

Why we use it

• To reply to your enquiry, quote, book and carry out work you ask us to do.
• To keep records of jobs, quotes and invoices, as the law requires.
• To understand which ads and pages bring in enquiries, so we spend our marketing sensibly.

We don't sell your personal information, and we won't add you to a marketing list without your permission.

Who we share it with

Only with the service providers we use to run this website and our business, and only so they can do that job for us:

• Vercel (website hosting, United States)
• our website provider's form-processing server, which passes your enquiry on to us
• Microsoft (Microsoft 365), which delivers enquiries to our inbox
• Google Analytics, which counts visits and shows which pages are used, without identifying you
• Google (Gmail), which sends each enquiry on by email
• Twilio (SMS delivery, United States), which texts our website provider an alert when an enquiry arrives

We may also share information where the law requires it.

Overseas storage

Some of these providers store data on servers outside Australia, mainly in the United States. We use well-established providers with strong security practices, but by sending us your details you acknowledge that they may be stored overseas.

Cookies

You can block or delete cookies in your browser settings. The site still works without them. You can also manage ad preferences in your Facebook and Google account settings.

How we keep it safe

Your information is kept in password-protected accounts that only we and our website provider can access. We keep enquiry and job records only as long as we need them for the reasons above, or as long as the law requires (for example, tax records), and then delete them.

Accessing, correcting or deleting your information

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, at any time. Contact us using the details below and we'll respond within 30 days.

Questions and complaints

If you have a question or a concern about how we've handled your information, contact us first:

Email: info@precisioncarpets.com.au
Phone: (08) 9242 5222
Address: 2/1 Baden Street, Osborne Park WA 6017

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.